Loqate Harmony Documentation
  • GBG Loqate AU & NZ
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    • Coverage
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          • Prerequisites
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          • Guides
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        • Installation and Upgrade Reference Guide
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On this page
  • Latency Factors
  • Latency by Service
  • Address Lookup & Validation
  • Address Cleanse
  • Address Parse
  • Reverse Geocoding (Address by Geocode)
  • Suburb Lookup
  • Business Lookup & Validation
  • Email Validation
  • Phone Validation
  • Matching
  1. Loqate Harmony API
  2. Guides

API Latency

Our service API Latency

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Last updated 3 months ago

Latency is very important to us and we constantly monitor performance of our API to ensure our world class products have high performance.

We consistency implement changes to maintain and improve latency performance of our services.

We measure our latency by our GBG On-Server Performance. See .

When calling our API service, several factors can affect end user latency, which is the delay between making a request and receiving a response. Its important to understand these factors

Latency Factors

  1. Network Latency:

    • Physical distance: The geographical distance between the client and the API server can significantly affect latency.

    • Network congestion: High traffic and congestion on the network can introduce delays in data transmission.

    • Network latency is outside of our control.

  2. GBG On-Server Performance:

    • Server load: The server's current load or the number of requests it's processing can affect response times.

    • We manage this by great api design, auto scaling our servers during peak demand periods..

  3. Client-Side Factors:

    • Client hardware and software: The performance of the client device, as well as the efficiency of the client application, can influence latency.

    • Client Server load: The server's current load or the number of requests it's processing can affect response times.

    • Client security protocols.

    • Client-side factors are outside of our control.

  4. Authentication and Security:

    • Encryption: We use TLS of encryption, can add processing time to both the client and server, affecting latency.

    • This is essential for information security.

  5. Auto Scaling delay:

    • We auto scale services to demand levels to manage traffic and latency.

    • In peak demand, it takes approximately 30 -120 seconds for the servers to scale up to meet maintain our target On-Server latency. During this short auto scaling period we see peak latency.

  6. Caching:

    • We have short term request caching on Server-side to reduce overall latency.

  7. Third-Party Dependencies:

    • Some API services relies on third-party services or external data sources, the latency of those services can impact the overall API response time.

  8. Datasets accessed:

    • Latency varies between the datasets by accessed.

    • With AU & NZ datasets this is tiny 20ms. Larger impact is when accessing Non AU & NZ addresses.

Latency by Service

Address Lookup & Validation

We measure the Address Lookup service (Address Find) because this is user typeahead services. 2024 AU & NZ - Average On-Server Latency is 37ms. This significantly outperforms our benchmarking.

2024 INTL - Average On-Server Latency is 323ms. We continue to work on reducing latency of this service. It is not that noticeable within UX. By the time you stop typing get your mouse and look at screen the results are showing.

Address Cleanse

2024 AU & NZ - Average On-Server Latency is 22ms. This significantly outperforms our benchmarking.

2024 INTL - Average On-Server Latency is 86ms. This outperforms our benchmarking.

Address Parse

2024 - Average On-Server Latency is 3ms. This significantly outperforms our benchmarking.

Reverse Geocoding (Address by Geocode)

2024 AU & NZ - Average On-Server Latency is 33ms. This significantly outperforms our benchmarking.

2024 INTL - Average On-Server Latency is 487ms. We continue to work on reducing latency of this service.

Suburb Lookup

2024 AU & NZ - Average On-Server Latency is 23ms. This significantly outperforms our benchmarking.

Business Lookup & Validation

2024 Average On-Server Latency is 56ms. This significantly outperforms our benchmarking.

Email Validation

2024 Average On-Server Latency for is 516ms. This on the benchmark for this service.

We have implement a timeout feature on email validation. This service is heavy reliant (industry issue) on 3rd party services such network latency, email server latency and responses.

Phone Validation

2024 Average On-Server Latency for is 692ms. This on the benchmark for this service.

This service is heavy reliant (industry issue) on 3rd party services such network latency and live phone connectivity tests.

Matching

2024 Average On-Server Latency for is 133ms. This outperforms our benchmarking.

Latency by Service