# Support

### Support Desk

All our customer receive support via our support desk.  

{% embed url="<https://www.loqate.com/anz/support/>" %}

### Premium Support

Premium support is available at additional cost.&#x20;

Our team of experts can assist in all matters of design, implementation and configuration of our services.&#x20;

If you don't already have Premium Support lodge a support ticket requesting Premium Support.

{% embed url="<https://www.loqate.com/anz/support/>" %}

### Custom development

Custom development is available at additional cost.&#x20;

Our team of experts solution design and develop solutions for your needs as it relates to the products and services we offer.&#x20;

Lodge a support ticket requesting custom development.

{% embed url="<https://www.loqate.com/anz/support/>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mastersoftgroup.com/loqate-harmony-api/guides/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.